with registered office at Olivova 2096/4, Nové Město, 110 00 Prague 1, identification number: 27633594, registered in the commercial register maintained by By the Municipal Court in Prague, section C, file 120349 (hereinafter referred to as “Saunia”)
for
sale of goods through an online store located at the Internet address www.saunia.cz;
concluding contracts for the provision of services at Saunia establishments.
1.1. These terms and conditions (hereinafter referred to as the “terms and conditions”) of Saunia govern the mutual rights and obligations of the contracting parties arising in connection with or on the basis of;
a) purchase contracts (hereinafter referred to as the “purchase contract”) concluded between Saunia and a natural person (hereinafter referred to as the “customer”) in accordance with the provision of § 1751 paragraph 1 of Act No. 89/2012 Coll., Civil Code, as amended (hereinafter referred to as the “Civil Code”), through the Saunia online store. The online store is operated by Saunia on a website located at the Internet address www.saunia.cz (hereinafter referred to as the “website”), through the website interface (hereinafter referred to as the “store web interface”);
b) the contract for the provision of services (hereinafter referred to as the “contract for the provision of services”) concluded between Saunia and the customer, personally in any Saunia establishment, in order to use the services of the given Saunia establishment. Services provided in individual establishments and information about individual establishments can be found on the website;
c) establishment of a loyalty account (hereinafter referred to as “loyalty account”) for the customer, which is used to pay for individual entrances to Saunia establishments, consumption of food and drinks, or to pay for goods offered in establishments;
d) issuance of a voucher (hereinafter referred to as the “voucher”) to the customer, which is used to pay the entrance fee to the Saunia establishment, the consumption of food and drinks, or to pay for goods offered in the establishment.
1.2. Part of the business terms and conditions are the operating rules, which the customer is obliged to respect in all Saunia establishments to which he obtains the right of entry based on the conclusion of a contract for the provision of services or for another reason. The operating regulations are available in every Saunia establishment and on the website thermal.saunia.cz/visiting-regulations/.
1.3. The terms and conditions do not apply to cases where the person who intends to purchase goods from Saunia is a legal entity or a person who, when ordering goods, acts as part of his business activity or as part of his independent professional performance.
1.4. Provisions deviating from the business terms and conditions can be negotiated in both the purchase contract and the contract for the provision of services (collectively also “contracts”). Deviating provisions in contracts take precedence over the provisions of the terms and conditions.
1.5. The relevant provisions of the terms and conditions are an integral part of the concluded contracts. Contracts and terms and conditions are drawn up in the Czech language. Contracts can only be concluded in the Czech language.
1.6. The wording of the terms and conditions may be amended or supplemented by Saunia. By this provision, the rights and obligations arising during the period of validity of the previous version of the terms and conditions are affected. The rights and obligations arising from membership contracts concluded before the entry into force of these terms and conditions (including the rights and obligations that arise to members after the entry into force of these terms and conditions) are governed by the terms and conditions in effect at the time of the conclusion of the membership contract.< /p>
1.7. In order to increase the number of visitors to Saunia establishments and the demand for the services and goods offered, Saunia occasionally organizes marketing events, the conditions of which are not part of these terms and conditions due to their one-off or time-limited nature. The specific conditions of these actions are published on the website throughout their validity period. Saunia hereby reserves the right to unilaterally cancel these events at any time and without giving a reason.
2.1. Based on the customer’s registration on the website, the customer can access its user interface. The customer can order goods from his user interface (hereinafter referred to as “user account”). If the store’s web interface allows it, the customer can also order goods without registration directly from the store’s web interface.
2.2. When registering on the website and when ordering goods, the customer is obliged to enter all data correctly and truthfully. The free entry event is valid for new customers or new registrations, older than 15 years. Necessity to show a valid identity card (citizen’s card, driver’s license, passport). The customer is obliged to update the data specified in the user account in case of any change. The data provided by the customer in the user account and when ordering goods are considered correct by Saunia.
2.3. Access to the user account is secured by a username and password. The customer is obliged to maintain confidentiality regarding the information necessary to access his user account.
2.4. The customer is not authorized to allow the use of the user account by third parties.
2.5. Saunia can cancel the user account, especially if the customer does not use his user account for more than 12 months, or if the customer violates his obligations under the purchase contract (including business terms and conditions).</ p>
2.6. The customer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of Saunia’s hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.
2.7 Each customer may have only one user account.
2.8 Only a person over the age of 15 may create and use a user account.
3.1. All presentation of goods placed in the web interface of the store is of an informative nature and Saunia is not obliged to conclude a purchase contract regarding these goods. The provisions of Section 1732, paragraph 2 of the Civil Code shall not apply.
3.2. The web interface of the store contains information about the goods, including the prices of the individual goods and the costs for returning the goods, if these goods cannot by their nature be returned by the usual postal route. The prices of goods are listed including value added tax and all related fees. The prices of the goods remain valid for as long as they are displayed in the web interface of the store. This provision does not limit Saunia’s ability to conclude a purchase contract under individually negotiated conditions.
3.3. The web interface of the store also contains information about the costs associated with the packaging and delivery of the goods. Informationon the costs associated with the packaging and delivery of the goods listed in the web interface of the store apply only in cases where the goods are delivered within the territory of the Czech Republic.
3.4. To order goods, the customer fills out the order form in the store’s web interface. The order form mainly contains information about:
a) ordered goods (the ordered goods are “put” by the customer into the electronic shopping basket of the store’s web interface),< /p>
b) method of payment of the purchase price of the goods, information on the required method of delivery of the ordered goods and
c) information about the costs associated with the delivery of the goods (hereinafter collectively referred to as the “order”).</ p>
3.5. Before sending the order to Saunia, the customer is allowed to check and change the data that the customer entered in the order, also taking into account the customer’s ability to detect and correct errors that occurred when entering data into the order. The customer sends the order to Saunia by clicking on the “SEND ORDER” button. The information provided in the order is considered correct by Saunia. Immediately after receiving the order, Saunia will confirm this receipt to the customer by e-mail, to the customer’s e-mail address specified in the user account or in the order (hereinafter referred to as the “customer’s e-mail address”).
3.6. Saunia is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), to ask the customer for additional confirmation of the order (for example, in writing or by phone).
3.7. The contractual relationship between Saunia and the customer is established by the delivery of the order acceptance (acceptance), which is sent by Saunia to the customer by e-mail, to the e-mail address of the customer.
3.8. The customer agrees to the use of remote means of communication when concluding the purchase contract. The costs incurred by the customer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are paid by the customer himself, while these costs do not differ from the basic rate.
4.1. The customer shall pay the price of the goods and any costs associated with the delivery of the goods according to the purchase contract to Saunia without cash through the payment system, immediately after completing the order, when they will be redirected to the given payment gateway.
4.2. Together with the purchase price, the customer is also obliged to pay Saunia the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.
4.3. In the case of non-cash payment, the customer’s obligation to pay the purchase price is fulfilled when the relevant amount is credited to Saunia’s account.
4.4. Any discounts provided by Saunia to the customer cannot be combined with each other.
4.5. If it is customary in business dealings or if it is stipulated by generally binding legal regulations, Saunia will issue a tax document – an invoice – to the customer regarding payments made on the basis of the purchase contract. Saunia is a VAT payer. Tax document – Saunia issues an invoice to the customer after payment of the price of the goods and sends it in electronic form to the customer’s email address.
4.6. According to the Sales Registration Act, Saunia is obliged to issue a receipt to the customer. At the same time, it is required to register the received sales with the tax administrator online; in the event of a technical failure, then within 48 hours at the latest.
5.1. The customer acknowledges that, according to the provisions of § 1837 of the Civil Code, it is not possible, among other things, to withdraw from a purchase contract for the supply of goods that has been modified according to the customer’s wishes or for his person, from a purchase contract for the supply of goods that are subject to rapid deterioration, as well as goods, which was irretrievably mixed with other goods after delivery, from the purchase contract for the supply of goods in closed packaging, which the consumer removed from the packaging and for hygienic reasons cannot be returned, and from the purchase contract for the supply of audio or video recordings or computer programs, if he violated their original packaging.
5.2. If it is not a case mentioned in Article 5.1 of the terms and conditions or another case where it is not possible to withdraw from the purchase contract, the customer has the right to withdraw from the purchase contract in accordance with § 1829, paragraph 1 of the Civil Code, within fourteen (14 ) days from the acceptance of the goods, while if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the day of acceptance of the last delivery of the goods. Withdrawal from the purchase contract must be sent to Saunia within the period specified in the previous sentence. Withdrawal from the purchase contract can be sent by the customer, among other things, to the address of the Saunia establishment or to the Saunia e-mail addressinfo@saunia.cz.
5.3. In case of withdrawal from the purchase contract according to Article 5.2 of the terms and conditions, the purchase contract is canceled from the beginning. The goods must be returned by the customer to Saunia within fourteen (14) days of delivery of the withdrawal from the purchase contract to Saunia. If the customer withdraws from the purchase contract, the customer bears the costs associated with returning the goods to Saunia, even if the goods cannot be returned by the usual postal route due to their nature.
5.4. In the case of withdrawal from the purchase contract according to Article 5.2 of the terms and conditions, Saunia will return the funds received from the customer within fourteen (14) days of the customer’s withdrawal from the purchase contract, in the same way as Saunia received them from the customer. Saunia is also entitled to return the performance provided to the customer when the customer returns the goods or in another way, if the customer agrees to this and it does not incur additional costs for the customer. If the customer withdraws from the purchase contract, Saunia is not obliged to return the received funds to the customer before the customer returns the goods to him or proves that he sent the goods to Saunia.
5.5. Saunia is entitled to unilaterally set off the claim for compensation for damage caused to the goods against the customer’s claim for a refund of the purchase price.
5.6. In cases where the customer has the right to withdraw from the purchase contract in accordance with § 1829 paragraph 1 of the Civil Code, Saunia is also entitled to withdraw from the purchase contract at any time, up to the time the customer takes over the goods. In such a case, Saunia will refund the purchase price to the customer without undue delay, by cashless transfer to the account designated by the customer.
5.7. If a gift is provided to the customer together with the goods, the gift contract between Saunia and the customer is concluded with the severance condition that if the customer withdraws from the purchase contract, the gift contract regarding such a gift ceases to be effective and the customer is obliged to return to Saunia together with the goods gift provided.
5.8. The seller reserves the right to withdraw from the concluded purchase contract in the event that the buyer ordered goods based on this purchase contract, the price of which was clearly disproportionate to the value of these goods. The seller can withdraw from the purchase price in this way only if this obviously unreasonable price indicated on the web environment of the e-shop was caused unconsciously.
6.1. If the mode of transport is contracted on the basis of a special request of the customer, the customer bears the risk and any additional costs associated with this mode of transport.
6.2. If, according to the purchase contract, Saunia is obliged to deliver the goods to the place specified by the customer in the order, the customer is obliged to take over the goods upon delivery.
6.3. In the event that, for reasons on the part of the customer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the customer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with other method of delivery.
6.4. When taking over the goods from the carrier, the customer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the carrier immediately. In the event of a violation of the packaging indicating unauthorized intrusion into the shipment, the customer does not have to accept the shipment from the carrier. This does not affect the customer’s rights from liability for product defects and other customer rights arising from generally binding legal regulations.
6.5. Additional rights and obligations of the parties in the carriage of goods may be governed by Saunia’s special terms of delivery, if issued by Saunia.
7.1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of § 1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended).
7.2. Saunia responds to the customer that the goods are free of defects upon receipt. In particular, Saunia responds to the customer that at the time the customer received the goods:
a) the goods have the properties agreed upon by the parties and, in the absence of an agreement, have the properties that Saunia or the manufacturer has described or that the customer expected with regard to the nature of the goods and on the basis of their advertising ,
b) the goods are suitable for the purpose that Saunia states for their use or for which goods of this type are usually used,< /span>
c) the quality or design of the goods corresponds to the contracted sample or model, if the quality or design was determined according to the contracted sample or model,
d) the goods are in the corresponding quantity, measure or weight and
e) the goods meet the requirements of legal regulations.
7.3. If a defect becomes apparent within six months of receipt, it is considered that the goods were already defective upon receipt.
7.4. Saunia has obligations from defective performance at least to the extent that the manufacturer’s obligations from defective performance last. The customer is otherwise entitled to exercise the right from a defect that occurs in the consumer goods within twenty-four months of receipt. If the period during which the goods can be used is indicated on the sold goods, on their packaging, in the instructions attached to the goods or in advertising in accordance with other legal regulations, the provisions on the quality guarantee shall apply. With a quality guarantee, Saunia undertakes that the goods will be suitable for use for the usual purpose or that they will retain their usual properties for a certain period of time. If the customer justifiably accuses Sauni of a defect in the goods, the period for exercising rights from defective performance or the warranty period does not run for the period during which the customer cannot use the defective goods.
7.5. The provisions stated in Article 7.4 of the terms and conditions do not apply to goods sold at a lower price to a defect for which a lower price was agreed, to wear and tear of the goods caused by its usual use, in the case of used goods to a defect corresponding to the degree of use or wear that the goods had at the time of receipt by the customer, or if it follows from the nature of the goods. The right of defective performance does not belong to the customer if the customer knew before receiving the goods that the goods had a defect, or if the customer himself caused the defect.
7.6. Rights from liability for product defects apply to Saunia. However, if the confirmation issued by Saunia regarding the scope of rights from liability for defects (in the sense of the provisions of § 2166 of the Civil Code) mentions another person designated for repair, who is at Saunia’s place or at the place forcloser to the customer, the customer shall exercise the right to repair with the person designated to carry out the repair. With the exception of cases where another person is designated to carry out the repair according to the previous sentence, Saunia is obliged to accept the complaint in any establishment where the acceptance of the complaint is possible with regard to the range of products sold or services provided, possibly also at the headquarters or place of business. Saunia is obliged to issue a written confirmation to the customer of when the customer has exercised the right, what the content of the complaint is and what method of handling the complaint the customer requires; and further confirmation of the date and method of processing the complaint, including confirmation of the repair and its duration, or written justification for the rejection of the complaint. This obligation also applies to other persons appointed by Saunia to carry out repairs.
7.7. The customer can specifically exercise his rights from liability for product defects in person at the address of any Saunia location listed on the website, by phone at +420 770 111 297 or by e-mail at info@saunia.cz.
7.8. The customer shall inform Saunia of the right he has chosen upon notification of the defect, or without undue delay after notification of the defect. The choice made cannot be changed by the customer without the consent of Saunia; this does not apply if the customer requested repair of a defect that turns out to be irreparable.
7.9. If the goods do not have the characteristics set out in Article 7.2 of the terms and conditions, the customer can also demand the delivery of new goods without defects, if this is not unreasonable due to the nature of the defect, but if the defect concerns only a part of the goods, the customer can only demand the replacement of the part; if this is not possible, he can withdraw from the contract. However, if this is disproportionate due to the nature of the defect, especially if the defect can be removed without unnecessary delay, the customer has the right to have the defect removed free of charge. The customer has the right to the delivery of new goods or the replacement of a part even in the case of a removable defect, if the goods cannot be used properly due to the repeated occurrence of the defect after repair or due to a larger number of defects. In such a case, the customer also has the right to withdraw from the contract. If the customer does not withdraw from the contract or if he does not exercise the right to deliver new goods without defects, to replace a part of it or to repair the goods, he can demand a reasonable discount. The customer has the right to a reasonable discount even if Saunia is unable to deliver new goods without defects, replace their parts or repair the goods, as well as in the event that Saunia does not remedy the situation within a reasonable time or that the remedy would cause significant difficulties for the customer.< /span>
7.10. Anyone who has a right according to § 1923 of the Civil Code is also entitled to reimbursement of costs purposefully incurred in exercising this right. However, if he does not exercise the right to compensation within one month after the expiry of the period in which the defect must be pointed out, the court will not grant the right if Saunia objects that the right to compensation was not exercised in time.
7.11. Other rights and obligations of the parties related to the seller’s liability for defects may be regulated by Saunia’s complaints procedure.
8.1. The customer acquires ownership of the goods by paying the full purchase price of the goods.
8.2. In relation to the customer, Saunia is not bound by any codes of conduct within the meaning of § 1826 para. 1 letter e) of the Civil Code.
8.3. Saunia handles consumer complaints via the electronic address info@saunia.cz. Saunia will send information about handling the customer’s complaint to the customer’s email address.
8.4. Out-of-court settlement of consumer disputes arising from the purchase contract is the responsibility of the Czech Trade Inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: https://adr.coi.cz/cs. Online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and by the buyer from the purchase contract.
8.5. European Consumer Center Czech Republic, with registered office Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the point of contact according to the Regulation of the European Parliament and the Council (EU) No. 524/2013 of 21 of May 2013 on online consumer dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online consumer dispute resolution).
8.6. Saunia is authorized to sell goods on the basis of a trade license. The trade inspection is carried out by the relevant trade office within its jurisdiction. The Office for Personal Data Protection supervises the area of personal data protection. The Czech Trade Inspectorate supervises compliance with Act No. 634/1992 Coll., on consumer protection, as amended.
8.7. The customer hereby assumes the risk of a change in circumstances within the meaning of § 1765 paragraph 2 of the Civil Code.
9.1. Your information obligation towards the customer in accordance with Article 13 of Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation) ( hereinafter referred to as the “GDPR regulation”) related to the processing of the customer’s personal data for the purposes of fulfilling the purchase contract, for the purposes of negotiating the purchase contract and for the purposes of fulfilling Saunia’s public law obligations, Saunia fulfills them through a special document.
10.1. The customer agrees, in accordance with the provisions of § 7 paragraph 2 of Act No. 480/2004 Coll., on certain services of the information society and on the amendment of certain laws (Act on certain services of the information society), as amended, to the sending of commercial communications by the seller to an electronic address or to the customer’s phone number. Saunia fulfills its information obligation towards the customer in accordance with Article 13 of the GDPR regulation related to the processing of the customer’s personal data for the purpose of sending commercial messages through a special document.
10.2. The customer agrees to the storage of so-called cookies on his computer. If it is possible to make a purchase on the website and to fulfill Saunia’s obligations from the purchase contract without so-called cookies being stored on the customer’s computer, the customer can revoke the consent according to the previous sentence at any time.
‘S FACILITIES
11.1. The contract for the provision of services is concluded between the customer and Saunia upon the purchase and payment of the entry fee to the Saunia premises by the customer. By purchasing an entrance fee and using the services of Saunia, the customer undertakes to comply with these terms and conditions and the operating rules of Saunia. The entrance fee is paid at the reception at the entrance to the establishment in one of the following ways.
Methods of paying the entrance fee/part of the entrance fee:
1. Cash
2. By payment card
3. Credit loaded on a loyalty account
4. By Saunia voucher
5. Vouchers
Pluxee (Flexi pass,Focus pass, Relax pass, Gift pass, Bonus pass)
EDENRED (Sports and culture, Multi, Ticket Compliments gift, Ticket Benefits)
UNIŠEK (Unišek, Unišek +)
11.2. Entry is time-limited by the opening hours of each establishment and it is not possible to spread it over several days.
11.3. The price of admission to individual establishments is always determined by the current Saunia price list available online at Saunový svět Saunia. The current price list for a specific establishment is also available at the relevant Saunia establishment. Entrance fees at individual establishments may vary.
11.4. They are lent
to the customer at each entry
a) chip watch used to lock safes at the reception, lock cabinets in the dressing room and record consumption at the bar,
b) sheet,
c) towel.
11.5. In case of loss or damage of a bed sheet or towel, the customer is obliged to pay a lump sum of 200 CZK per bed sheet or 200 CZK per towel.
11.6. In case of loss or damage of the chip watch, all expenses until the time of reporting the loss of the watch will be charged and the customer is obliged to pay the expenses. As a replacement for the smart watch, he is obliged to pay a lump sum of CZK 100.
11.7. According to the Sales Registration Act, Saunia is obliged to issue a receipt to the customer. At the same time, it is required to register the received sales with the tax administrator online; in the event of a technical failure, then within 48 hours at the latest.
11.8. Discounts cannot be combined.
12.1. The loyalty account is handled in person at any Saunia branch. Saunia establishes a loyalty account at the customer’s request. A customer with a loyalty account gets a discount of CZK 50 on the entrance fee. The discount cannot be combined with other discounts on entrance fees (e.g. MultiSport, ActivePass, special promotional offers).
12.2. The loyalty account can be topped up in cash or by non-cash payment at any branch, or by online non-cash payment. The loyalty account can also be recharged by transferring the unused value of the voucher (see Article 13.9 of the terms and conditions). Credit on the loyalty account does not bear interest.
12.3. The loyalty account can be used to pay for entrance fees, consumption of food and drinks, or goods sold at the branch. However, the discount according to Article 12.1 of the terms and conditions applies only to the purchase of an entrance fee to the Saunia establishment.
12.4. The loyalty account is non-transferable.
12.5. If, after paying the entrance fee, the customer has credit in the loyalty account at least equal to the entrance fee, he does not need to make a deposit. In such a case, the customer acknowledges that the amount in the value of the entrance fee on the presented loyalty account will serve as a deposit.
12.6. Credit topped up on a loyalty account is active for 12 months. After the expiry of the period, it is possible to activate the credit with a new top-up, or it is possible to request the activation of the credit when entering any branch.
12.7. Upon request, Saunia will provide the customer with information on the current balance on the loyalty account.
13.1. The customer can purchase a voucher at any Saunia outlet or via the store’s web interface. The issuer of the voucher is Saunia.
13.2. The price of the voucher corresponds to the value of the voucher. The minimum value of the voucher is CZK 500, the maximum value of the voucher is not limited. The value of the voucher does not bear interest.
13.3. A properly issued voucher contains a unique barcode and/or other identification code and other security features. Voucher, the authenticity of which was not (or could not be) authenticated by the operator of the Saunia establishment using needleso protective elements properly verified due to its damage or for another reason (e.g. forgery), it will be considered invalid and will not be accepted.
13.4. Payment of the price for a voucher purchased at the establishment can be made in cash or by non-cash payment (payment card). Payment of the price for a voucher purchased through the store’s web interface can be made exclusively by online non-cash payment.
13.5. The voucher purchased in the establishment will be handed over to the customer immediately after payment of the voucher price. A voucher purchased through the store’s web interface will be delivered to the customer immediately after payment of the voucher price in electronic form or in the manner specified in Article 6 of the terms and conditions.
13.6. The voucher can be used in any Saunia establishment only once (its application cannot be spread over several visits), namely for the payment of the entrance fee, the consumption of food and drinks, or for the payment of goods offered in the Saunia establishment.
13.7. The voucher can be used by one or more customers.
13.8. Voucher is transferable; it does not require the presentation of an identity card for its use. In case of loss of the voucher, Saunia does not provide the customer who purchased the voucher or any other authorized holder of the voucher any financial compensation or refund of the price paid for the voucher.
13.9. Voucher is valid for 12 months from issue (4 months if purchased online). After the validity of the voucher expires, the rights associated with it expire and the voucher cannot be redeemed. The validity of the voucher can be extended in exceptional cases. The decision to extend validity is entirely at Saunia’s discretion.
13.10. The price paid for the voucher cannot be claimed back against the returned voucher, not even in a proportional amount corresponding to the unused value of the voucher. The value of the voucher not yet used can be transferred in the form of a credit to a loyalty account according to Article 12.2 of the terms and conditions.
13.11. Article 13.9 of the terms and conditions does not affect the customer’s right to withdraw from the contract in accordance with Article 5 of the terms and conditions. However, the right to withdraw from the contract cannot be exercised after the customer has already redeemed the voucher at a Saunia establishment.
13.12. When entering on the basis of a voucher, a deposit is not required according to Article 11.5 of the terms and conditions.
14.1. If the relationship based on contracts contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. By choosing the law according to the previous sentence, the customer who is a consumer is not deprived of the protection provided by the provisions of the legal order, from which it is not possible to deviate contractually, and which, in the absence of the choice of law, would otherwise be applied according to the provisions of Article 6, paragraph 1 of the Regulation of the European of the Parliament and of the Council (EC) No. 593/2008 of 17 June 2008 on the law applicable to contractual obligations (Rome I)
14.2. It may be delivered to the customer’s email address if Saunia has it available.
14.3. If any provision of the terms and conditions is invalid or ineffective, or becomes so, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of other provisions.
14.4. Purchase contracts, including terms and conditions, are archived by Saunia in electronic form and are not accessible.
14.5. Saunia contact details: delivery address Saunia, s.r.o., registered office Olivova 2096/4, Nové Město, 110 00 Prague 1, e-mail address info@saunia.cz, telephone contacts for individual Sau locationsnia are listed on the website www.saunia.cz.
In Prague, on 19.12. 2023
Buy ticket
Thermal Resort
Ivana Petroviče Pavlova 2001/11
Karlovy Vary 360 01
Mon–Sun
09:00 – 23:00
Coordinates
50.2290103N,12.8785742E
phone: +420 733 153 583
email: thermal@saunia.cz
You are coming to us by car
Use the Thermal Hotel parking lot, address: Ivana Petroviče Pavlova 2001/11, Karlovy Vary. You go through the hotel reception to the first floor and the passage to the pool elevator.
Or“NON-STOP” parking lot Západní 1499, Karlovy Vary, You will go to the center and Hotel Thermal. You can then reach the pool reception through the hotel reception and using the pool lift.
You are coming to us by public transport
Use the Terminal bus station or the Dolní Nádraží Karlovy Vary train station. Further towards the center to the Hotel Thermal.
We will lend you a towel and a sheet for free,
swimwear available for purchase at reception.
